IT professionals use a technology framework called RMM, or remote monitoring and management, to remotely monitor, manage, and control endpoints and networks. From a centralized platform, it offers visibility into the performance and health of devices, automates maintenance operations, and enables quick troubleshooting.

IT teams can use RMM tools and PSA software to deploy software updates, patch systems, identify anomalies, and resolve problems before they interfere with operations. This proactive strategy is essential to modern IT strategies, particularly in the age of remote and hybrid work.

Who uses RMM and why?

RMM solutions are primarily used by:

• Managed service providers (MSPs): To effectively assist several clients

• Internal IT departments: To oversee and manage expanding infrastructures.

• Businesses: To oversee remote branches or hybrid workforces.

• SMBs: To profit from enterprise-level IT capabilities without a sizable in-house team.

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