Baggage Policy

1. Introduction

Our baggage policy is designed to provide clear, fair, and transparent rules regarding both carry‑on (hand) baggage and checked baggage, ensuring safety, comfort, and efficiency for all passengers. This policy applies to all ticket classes, unless a specific fare or service package states otherwise.

2. Definitions

Carry‑on / Cabin Baggage: Items that passengers may bring into the aircraft cabin and stow in overhead compartments or under the seat.

Checked Baggage: Items that are handed over at check‑in and transported in the aircraft’s cargo hold.

Excess Baggage: Any baggage that exceeds the airline’s free baggage allowance in weight, dimension, or number.

Special / Oversize / Overweight Baggage: Items that exceed maximum dimensions or weight limits (e.g. sports equipment, musical instruments, pets, fragile items).

Prohibited Items: Items that are not allowed either in cabin or checked baggage (e.g. certain sharp objects, explosives, flammable liquids, etc.).

3. Carry‑On Baggage Allowance

3.1 Standard Allowance

Each passenger is allowed one (1) carry‑on bag plus one (1) personal item (such as a handbag, laptop bag, or small backpack).

Maximum dimensions (length × width × height) should not exceed 56 × 36 × 23 cm (or equivalent) including handles, wheels, and side pockets.

Maximum weight for carry‑on: 7 kg (15 lbs) (some classes may allow heavier, e.g. business).

3.2 Personal Item

The personal item must fit under the seat in front of you (for example 40 × 30 × 15 cm).

Typical personal items: laptop bag, small briefcase, camera bag, purse.

3.3 Exceptions & Premium Classes

In First Class or Business Class, an additional carry‑on bag may be allowed (with total combined weight limits).

Some frequent flyer status levels may permit higher carry‑on weight or dimensions.

4. Checked Baggage Allowance

4.1 Standard Free Checked Baggage

Economy class: one (1) checked bag up to 23 kg (50 lbs).

Premium economy / mid-tier: one (1) checked bag up to 25 kg (55 lbs).

Business / First class: two (2) checked bags, each up to 32 kg (70 lbs).

Maximum linear dimensions (length + width + height) for each checked bag: 158 cm (62 in) total.

4.2 Size & Weight Limits

If a piece of luggage exceeds weight or dimension limits, excess charges or special handling apply (see Section 6).

Any bag exceeding 300 cm (linear) in total dimension is considered oversize and must be handled as special cargo.

4.3 Connecting Flights & Interline Partners

When flights are part of an itinerary via partner airlines, the most restrictive baggage rules may apply. Passengers should confirm baggage limits with all operators.

5. Baggage Items Not Counted in Free Allowance

Some items do not count toward checked baggage allowance (but must comply with size/weight and handling rules):

Strollers, infant car seats

Medical devices / assistive mobility aids

Small musical instruments (if fitting in carry‑on limits)

Duty‑free shopping (when purchased post‑security)

Compact umbrellas

Overcoats, hats, walking sticks (if packed separately)

Laptop, camera equipment (if in cabin)

Approval from the airline may be required, and some items may require advance notice.

6. Overweight, Oversize & Excess Baggage Fees

6.1 Overweight & Oversize Fees

Bags between 23 kg – 32 kg: surcharge per kg (or flat incremental rate).

Oversize (greater than 158 cm but less than 300 cm): fixed oversize handling fee.

Bags over 32 kg or over 300 cm: refused, or must be shipped as cargo (at additional cost).

6.2 Additional Piece Charges

If a passenger checks more pieces than allowed (e.g. a second bag in economy), a per‑piece excess charge applies.

The charge varies by route (domestic, regional, international) and by fare class.

6.3 Payment & Pre‑Purchase

Excess and oversize charges can be paid at check‑in, at the airport, or online in advance (often at a discounted rate).

If pre‑purchased, the airline may waive some penalties or offer lower rates.

7. Special Baggage

7.1 Sports Equipment

Examples: golf clubs, skis, surfboards, bicycles.

Must be packed in suitable protective cases.

May be charged as oversize, overweight, or a special baggage fee.

Some items may be allowed as carry‑on only if within cabin limits (rare).

7.2 Musical Instruments

If small enough, may be carried as cabin baggage (subject to permit).

Else, must be checked as special baggage; may require advance reservation and payment.

Liability: airlines often limit compensation, so consider additional insurance.

7.3 Pets / Live Animals

Small pets (in approved carrier) may travel in cabin if within size limits and subject to pet fee.

Larger pets or animals requiring cargo must travel in the hold or via cargo service, subject to veterinary certification, crate size limits, and additional fees.

7.4 Fragile / High‑Value / Unaccompanied Baggage

Items such as cameras, jewelry, artworks, money, or important documents should not be placed in checked baggage.

If carried, airlines may limit liability. Passengers should explore insurance or “declared value” services.

Advance notice may be required for large or fragile items (e.g. artwork, machinery).

8. Baggage Handling & Liability

The airline is responsible for loss, damage, or delay of checked baggage under the applicable international conventions (e.g. Montreal Convention) or local regulations.

Claims must generally be filed within a specified timeframe (e.g. 7 days for damage, 21 days for delay) after arrival.

The airline’s liability may be limited per kilogram or per piece, unless a higher declared value is purchased.

Passengers should retain baggage tags, boarding passes, and relevant receipts or photos.

9. Security, Screening & Prohibited Items

All baggage is subject to security screening (X‑ray, manual inspection).

Passengers must comply with all regulations regarding liquids, gels, aerosols (carry‑on), sharp objects, lithium batteries, flammable items, etc.

Prohibited items must not be packed and are subject to confiscation.

Some restricted items (e.g. lithium batteries in spare form) must follow special packaging rules or go in carry‑on only.

10. Check‑in & Drop‑Off Times

Checked baggage must be delivered to the airline’s check‑in counter or drop‑off desk within prescribed cut‑off times (e.g. 60‑90 minutes before departure for domestic, 2‑3 hours for international).

Late drop‑off may lead to denied baggage acceptance or extra fees.

11. Baggage Extensions & Special Cases

Passengers with elite status, credit‑card privileges, or special fare bundles may receive additional weight or piece allowances.

Some routes (e.g. high‑traffic regional or domestic flights) may impose stricter limits due to aircraft size constraints (e.g. only one bag, lower kg limit).

Cargo-only flights, charter flights, or small aircraft may have completely different baggage rules that supersede general policy.

For itinerary changes, reissue, or multi‑carrier journeys, the airline reserves the right to reclassify or reprice baggage allowances.

12. Terms & Conditions / Dispute Resolution

The airline reserves the right to refuse to carry any baggage that exceeds safety, security, or operational limits.

The airline may open, inspect, or repack baggage if security demands it, with as little damage as possible.

Any dispute or claim regarding baggage will be handled according to applicable law, the passenger ticket contract, and international conventions.

The airline may amend this baggage policy from time to time, with notice.

This baggage policy is supplemental to the general Conditions of Carriage; in case of conflict, the Conditions of Carriage take precedence.