Hi everyone,

I’m starting this discussion because I recently updated our QuickBooks Enterprise system to the latest version, and ever since the update, we’ve been running into several frustrating problems. These range from slower load times and printing errors to reports not generating correctly. Before I spend hours troubleshooting or potentially risk making the issue worse, I wanted to ask: should I reach out to QuickBooks Enterprise Support now, or are these post-update issues common and something that resolves with time?

To give you more detail, we run QuickBooks Enterprise across multiple user accounts in our company. After the update, several users began experiencing login issues, and we noticed that permissions for certain roles got reset. Some custom reports we had built also seem to be broken or missing. While these problems aren’t catastrophic, they are affecting our productivity. We’ve tried restarting the server, clearing caches, and rechecking user permissions, but the problems persist.

This isn’t the first time we’ve seen minor hiccups after an update, but this is the most disruptive it's been. I’m debating whether now is the right time to contact QuickBooks Enterprise Support, especially since we're already midway through our quarter and can’t afford too much more downtime.

Has anyone else experienced similar issues after a QuickBooks Enterprise update?

I’m wondering if this is just part of the normal update cycle or if it’s a sign that something went wrong during installation or configuration. Before I go through the process of contacting QuickBooks Enterprise Support, I wanted to know how effective their post-update assistance has been for others in the community.

When you’re paying for premium software like QuickBooks Enterprise, you expect the updates to improve performance—not create more problems. And while I understand that no system is perfect, it’s frustrating to see a tool that’s supposed to streamline financial operations actually slow things down.

So here’s what I’m hoping to get feedback on:

• Have you contacted QuickBooks Enterprise Support after an update caused performance or functionality issues?

• Was the support team able to resolve your issue quickly?

• Are there specific steps you recommend taking before contacting support that might help speed up the process or resolve things internally?

• Do these issues typically go away with time or additional patch updates?

I’ve used QuickBooks Enterprise Support in the past for unrelated issues, and the results have been mixed. Sometimes I’ve gotten a resolution within an hour, but other times I’ve been passed between multiple agents with no real fix. I’m hoping that their experience with update-related problems is stronger, since it’s something many users probably report at once.

Another concern I have is about data integrity. After the update, one of our older company files took longer to open, and I’m now wondering if that’s a symptom of a corrupted file. Would QuickBooks Enterprise Support be able to run diagnostics and confirm if everything is okay with the data? Or should I use File Doctor or another internal tool before I get in touch?

If anyone has suggestions for what logs or screenshots to collect before contacting support, that would also be helpful. I’d rather be fully prepared with the necessary technical details so I don’t waste time going back and forth for basic information.

Also, if any of you have found that rolling back to a previous version helped resolve update issues, I’d be curious to know how that process went and whether QuickBooks Enterprise Support assisted you with it.

At this point, I’m leaning toward contacting support, but I’d like to know what to expect. Are they prioritizing update-related problems? Do they have a specific support queue or team for updates? Or will I just get dropped into the same general line as everyone else with unrelated issues?

In short, I’d appreciate any advice from those who’ve gone through a similar situation. Should I wait it out and hope a patch is released soon, or is it better to escalate the issue now through QuickBooks Enterprise Support? Is there a smarter way to navigate this?